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Frequently Asked Questions
Find answers to common questions here. If you have any questions we don’t answer here, contact us.
Select the Maintenance dropdown in the top right corner of your software, then select User Manager. Follow the prompts here to Quick add user and add the details as required.
The most efficient way to do this is to download the drivers card. Once downloaded and logged into your account, access the Digital Data screen and select Unknown/Deactivated Drivers. The driver details should show with an Unknown status. You should then set a start date etc and click Add/Reactivate.
Select the Maintenance dropdown in the top right corner of your software, then select Asset or Employee Maintenance Click to highlight the relevant driver or vehicle and change the Activated drop down from Yes to No and click Update.
To check this, the file will be in the digital data screen and will have a label next. Often this is due to company locks or the file has yet to go through the import process.
The driver file has not imported into the software yet. We have an ‘auto import’ function, which runs twice an hour, and you can choose to turn this function off enabling you to import data instantly into the digital data screen.
Settings for this are on the digital data screen in the Options dropdown, simply click the auto import toggle as appropriate.
